Terms of service
Description of Service
Trulaluu provides high-quality baby products, including pacifier chains and white noise machines, designed to improve comfort, safety, and routines for parents and their little ones. Our products are sold directly through our website and come with guarantees to ensure customer satisfaction.
Limitation of Use
By using the Trulaluu website, you agree to use it only for lawful purposes. The website and its content may not be used in any manner that causes damage, restricts access, or impacts the availability of the website to other users. Misuse, including but not limited to resale of products without permission or attempts to breach the website's security, is prohibited.
Intellectual Property
All content on the Trulaluu website, including text, images, logos, trademarks, designs, and any other material, is the property of Trulaluu and is protected by intellectual property laws. You are granted limited access to view and use the content for personal, non-commercial purposes. Any reproduction, modification, or distribution of our content without prior permission is strictly prohibited.
User-Generated Content
If you share any reviews, comments, photos, or videos related to Trulaluu products, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and distribute this content. Any user-generated content deemed inappropriate, offensive, or defamatory may be removed at our discretion.
Customer Obligations
As a customer, you agree to:
- Provide accurate, current, and complete information when creating an account and placing an order.
- Maintain the confidentiality of your account details.
- Accept responsibility for all activities under your account.
Trulaluu reserves the right to cancel orders or terminate accounts if these obligations are not met.
Payments
All payments must be completed at the time of purchase using accepted payment methods. Trulaluu accepts various payment options, including credit cards and digital wallet services. Pricing and payment methods are subject to change without notice. Customers are responsible for ensuring payment details are accurate and complete.
When purchasing our products you are required to provide your financial information relevant to the chosen payment method, in some cases, you may be requested to provide your credit card details. We are not liable for failed delivery of goods that may arise from providing incorrect, incomplete, or missing information needed to finalise the order.
Trial and Warranty
Our products come with a 100-days-warranty covering manufacturing defects. The warranty begins on the date of delivery and includes repair, replacement, or refund options for qualifying issues. The warranty does not cover damage resulting from misuse, accidents, or normal wear and tear.
To initiate a warranty claim, contact our support team at info@trulaluu.com.
Duties and Taxes
Customers are responsible for paying any taxes, duties, or fees associated with their purchase. International orders may incur customs fees, which are the customer's responsibility. Trulaluu is not liable for additional charges levied by customs authorities in the destination country.
Liability
To the maximum extent permitted by law, Trulaluu is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website. This includes but is not limited to product performance issues, delays in shipping, or website errors.
Disclaimer
Our products are intended for general use and should not replace professional medical advice. We do not guarantee that the website or its content will be free from errors or inaccuracies. All product descriptions and information are provided for convenience and may be subject to updates.
Product Safety and Service Availability
At Trualuu, we prioritize safety, especially when it comes to products used by babies and children. Every electronic product we offer, including our white noise machines, undergoes strict safety testing to meet rigorous standards before reaching our customers. By choosing our products, customers commit to following all safety instructions and guidelines provided to ensure proper use. We strive to keep our website up-to-date with the availability of products and services. Trulaluu reserves the right to modify, discontinue, or change products and services without notice. We may limit the quantities of any products offered.
Accuracy of Materials
While we aim for accuracy, some content on our website may contain typographical errors, inaccuracies, or omissions. Trulaluu reserves the right to correct errors, change, or update information at any time without prior notice. This includes pricing, product descriptions, and promotional offers.
Order Changes and Cancellations
Due to the fast processing of orders, changes or cancellations may not be possible once an order is placed. Please contact us promptly at info@trulaluu.com to request any changes. We will do our best to accommodate, but modifications are not guaranteed.
Product Functionality
We aim to deliver robust functionality across all our products. However, features like Google Home or Alexa integration rely on third-party services, which may experience interruptions or issues beyond our control. While we do our best to ensure seamless operation, we cannot guarantee these external services will be error-free or continuously available.
Trulaluu Service Terms
At Trulaluu, we may update any short code or contact number used for our services at any time. We’ll always notify you of such changes. Please note that messages sent to an old number or short code may not reach us, and we can’t guarantee that requests made through those numbers will be honored.
The mobile carriers we partner with are not responsible for any delayed or undelivered messages. It’s important to provide us with a valid mobile number, and if you change your number, please update your contact details with us to stay connected.
To the fullest extent permitted by law, Trulaluu is not liable for the failed, delayed, or misdirected delivery of any messages or information, or any actions taken based on the Service.
Your privacy matters to us. For more information on how we handle your personal data, please review our Privacy Policy.